We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or in the following links:
PATIENT COMPLAINT FORM.doc
Colinton Surgery Complaints Procedure
Email address to send photos if requested to do so by a Clinician.
Sometimes a GP or nurse will ask you to email them a photo of a symptom that you have. If asked to do so, please email it to firstname.lastname@example.org.
Please only use this email address if asked to do so by a clinician.