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Welcome to Colinton Surgery
Colinton Surgery was first established by Dr Heriott, practising from 24 Dreghorn Loan in the early 1900’s and moved to the current premises in 1986 (extended 1997).
The practice provides healthcare to approximately 11,700 patients.
With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain access to the information you need.
The reasons for our current 'Book on the Day' appointments system (15/6/21)
At the start of the Covid-19 pandemic last year, GP surgeries were advised to implement emergency protocols around how we could safely continue to offer care for our patients. This involved a complete shift in how we practice and all consultations were to be conducted remotely and pre booked appointments were not appropriate. This dramatic change in protocol was to minimise patient risk as well as risk to staff. There was significant risk that surgeries could be closed due to outbreaks of covid within the surgery or that several staff may need to self-isolate. Such events would significantly impair the capacity of the practice to manage workload and potentially leave our 11,700 patients without medical cover.
Although covid restrictions are now easing there is still ongoing risk and we are still being advised to work with emergency protocols. Whilst we are also very keen to return to pre-booked appointments and face to face appointments, there is still an increasing risk of covid infection in Lothian currently and a potential third wave. The demand for GP appointments is currently at the highest level it has ever been historically and this is the same across Scotland and the UK. In order to manage that demand we need to have the majority of appointments on the day to accommodate acute illness. GPs are pre booking a few appointments at their discretion. If we open pre-booking at this time and reduce on the day appointments patients will have less timely access to a GP and the waiting time for a pre-booked appointments may be several weeks which we feel is not acceptable. There is greater risk of appointments being cancelled at short notice due to potential for clinicians requiring to self-isolate which indeed affected two of our GPs last week and one this week.
We understand this is not an ideal situation. We have no control over patient demand but in order to help manage this demand we made renovations to the surgery in March this year and created two extra consulting rooms. We have taken on an extra GP and also had an Advanced Nurse Practitioner for a period who could also see acute medical problems. We are hoping to be able to return to some sort of normality after the summer with the easing of restrictions and, assuming there is a relaxation of social distancing, we may be able to resume face to face consultations as routine.
Making an appointment with a GP
In an attempt to limit your exposure to COVID-19 and the number of patients in the waiting room, telephone consultations are required first for all GP appointments.
If you require a consultation with a GP this will begin with the receptionist taking your details, a brief description of your problem and then the clinician will call you back. Sometimes the receptionist may recognise that your problem may be better dealt with by a clinician other than a GP and should this be the case they will signpost you accordingly. Face to face appointments continue to be offered by the clinician if felt to be necessary but only after a consultation on the telephone.
In order to manage demand, appointments for the GP are now on the day only, with appointments being released at 8am every day. Please therefore phone early to ensure you receive an appointment.
To ensure care can be provided to those most in need as efficiently as possible, before booking an appointment please always consider whether your problem could be managed in a different way. NHS inform contains a wealth of information about managing common medical conditions.
Our local pharmacies provide a minor ailments service which deals with many common conditions.
Please note that ALL eye problems should be directed to an optician and not a GP.
Similarly ALL dental problems should be directed to the dentist and not a GP.
Due to increasing demand at the practice if you require clinical advice please contact the practice as early in the day as possible. Any calls that are not medically urgent, received after 16.45 will be advised to call back the following working day. Similarly once all the ‘on the day’ appointments have been taken any calls that are not medically urgent will be advised to call back the following working day.
Text messaging service
Using text messages to contact you is increasingly important to the way in which we are now working. We would very much appreciate if you would consider signing up for this service. Further information is available here.
Sending images to the practice
If you have arranged a telephone consultation with the Practice to discuss a rash, wound or the symptom is visible it can be very helpful to the clinician to see a photograph of the problem. For further details please click here.
Attending the practice in person
Due to the recent increase in covid 19 cases and lockdown , Colinton Surgery has regrettably decided to restrict access to the surgery. Please ring the doorbell by the main entrance and a receptionist will respond and allow entry if it is appropriate.
We have many frail patients attending the practice to whom COVID-19 could prove fatal. To help protect these patients if you attend the practice in person it is vitally important you adhere to the following rules:
- Do not enter the building if you are suffering from a new or persistent cough, fever or loss of taste. (If suffering from these symptoms please phone 111).
- Do not enter the building if you have been advised to quarantine.
- Wear a face covering if attending the surgery.
- Adhere to the 2metre distancing wherever possible whilst in the Practice
- Only enter the building if absolutely necessary.
- Attend your appointments alone where possible (to limit exposure to COVID-19 for both your loved one and for our team).
how to register
COVID-19 Clinical Trial
Join a COVID-19 clinical trial. The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if you have had these symptoms for fewer than 15 days:
- new continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell
- or have a positive test for SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
- and you are aged 50 to 64 with a pre-existing illness or you are aged 65 and above
If this applies to you please consider joining. For further information or to sign up please follow this link: https://www.principletrial.org/
Get well, keep well
Of course we’re not just here for when you are unwell. Our team offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
There are two parking spaces reserved for disabled people and the surgery consulting rooms are all on one level. Off street parking is available for patients on surgery grounds.
(Site updated 05/07/2021)