Changes to Access as a result of COVID-19.
PLEASE NOTE AN IMPORTANT CHANGE TO THE PHONE NUMBER FOR COVID19 QUERIES:
If you have symptoms of coronavirus such as cough, breathlessness, flu symptoms and fever please dial 111 for the NHS Lothian COVID Hub. If you require general information about coronavirus please call the national helpline on 0800 028 2816. For any other health queries please phone 0131 441 4555 as usual. Medical problems will be dealt with over the phone during this challenging period. Thank you for your patience
This GP Practice is currently restricting access for the safety of all patients and staff.
The practice remains open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen.
All patients will still have access to the care they require.
We appreciate your patience and understanding at this time.
Anyone developing symptoms consistent with COVID-19, however mild should self-isolate for 7 days and NOT come to the surgery.
The most common symptoms of COVID-19 are recent onset of:
- new continuous cough and/or
- high temperature
See COVID-19 patient Self Isolation Information sheet. For further infomation go to https://111.nhs.uk/isolation-note
Further detailed information is at https://www.nhsinform.scot/coronavirus the helpline at 08000282816 and https://www.gov.scot/coronavirus-covid-19/. There is also a Q&A on coronavirus available via the World Health Organisation website:
Please do NOT request prescriptions before they are due and please do NOT stockpile your medication.
Due to the volume of requests please allow 7 DAYS between submitting a request and it's arrival for collection at a pharmacy. Also please phone us to inform us of your preferred pharmacy so that all your prescriptions can be sent there to avoid the need to visit the surgery. Thank you.
On government guidance, we are unable to provide Fit Notes for patients self isolating due to COVID 19
o protect yourself and others, it is best to:
o Always carry tissues with you and use them to catch your cough or sneeze.
o Bin the tissue.
o To kill germs, wash your hands with soap and water, or use a sanitiser gel.
TEXT MESSAGING SERVICE
We encourage our patients to use this service and patients who have given consent on the appropriate form (see below) will receive a text message reminder.
To join the texting service.
If you ‘opt in’ to this service you will be sent a reminder prior to your appointment. If you wish to cancel please contact the surgery.
If you have certain specific chronic diseases you may also be sent a text asking you to contact the surgery to make a review appointment. Other messages relating to individual patients may also be developed.
To receive texts every patient will need to ‘opt in’ by providing an up to date mobile phone number and written consent to receive text messages for Colinton Surgery. If you are 16 or over please complete one of the forms available below and at Reception and hand it in to Reception.
text message consent form 1217
Mobile phone numbers given must only relate to one patient. No text will be sent to children under 16 in case a parent’s mobile phone number has been given for that child.
It is extremely important to inform us of any change of mobile phone number or loss of phone so appointment details are not sent to an unauthorised person. Just contact Reception to inform us.
We hope that this will be an important improvement to our service. If you have any questions about it just ask at Reception.
HRT MEDICATION SHORTAGE
There is currently a national supply problem with all HRT medications. Do to this our pharmacist is having to source suitable HRT medications for you individually. This can take up to a week and at the end of this it may still not be possible to obtain a full supply of your medication. Unfortunately there is nothing we can do to avoid this.
If you are due to order HRT medication, please order well advance of when it is required. Thank you.
ONLINE APPOINTMENTS AND PRESCRIPTION REQUEST SYSTEM
We now have a service which will allow:
Appointments: To book, view and cancel GP appointments online. [the appointments section is suspended during the COVID 19 outbreak.]
Prescriptions: To see your current repeat medications online and be able to order repeat and acute medications via a new secure online link.
To register for this service ask at reception, please bring photographic identification.
No routine phone calls Tuesdays 1245 - 1315.
We now close to routine phone calls 1245 - 1315 every Tuesday to allow time for staff training. If you have an emergency select option 1, otherwise please phone back after 1315. Thank you.
CHILDHOOD IMMUNISATION VACCINATIONS
Now all routine immunisations for children under 5 are administered differently as part of changes throughout NHS Lothian related to the new GP contract. Key points are:
Now all routine immunisations for children under 5 are administered on a Tuesday in Colinton Surgery by a visiting nurse from the NHS Lothian Community Vaccination Team.
All future appointment invitations are sent out by NHS Lothian Child Health department. For the appointments on each Tuesday, letters offering appointments should arrive by the previous Thursday at the latest.
If you have not received a letter by that date, or have any queries regarding the timing of the appointment please phone Child Health on 0131 536 0465 .
However, all questions relating to clinical pre-immunisation advice should be addressed to our Health Visiting team based at Allermuir Medical Centre on 0131 441 4704.
Dr Amanda Pringle will return from maternity leave in April. Dr Elaine McAdam will continue to work with us for the near future.
Our 2 Registrars are now Dr Hsi Tan and Dr Emily Fowler. Dr Omer Rauf has now successfully completed his training.
Travel vaccinations - unable to provide these if less than 6 weeks before departure.
We always advise to contact us at least 8 weeks before travel as you may need a series of vaccinations at a set frequency. If you have less than 6 weeks before the date of departure we do not have the resources to provide the appropriate vaccinations and you are advised to contact a private specialist travel clinic.
Our Charity for 2020
Our selected charity for 2020 is the Ripple Retreat which is a locally run charity which supports a respite in Stirlingshire for the families of teenage cancer patients. Details are at www.Itsgood2give.co.uk
Scottish Bowel Screening Programme
The Practice is promoting the Scottish Bowel Screening Programme. Patients between the ages of 50 to 74 will be invited for screening every two years.
Click here for more details
Chip and PIN debit card reader
We now have one installed to take payments from all cards except Solo.