ONLY MEDICALLY URGENT CALLS AFTER 16:45
As demand as increasing, we are having to modify our processes to adjust to new ways of working. Due to the continued covid 19 infection threat we are continuing to change how the surgery is accessed.
Telephone Triage. Every request for a consultation will start with a telephone/video call from the GP or Nurse. The receptionist will take your details and the clinician will phone you back.
If you have a rash, wound or the symptom is visible, it can be very helpful to the clinician to see a photograph of the problem. If you are happy to, you can email a photograph before the telephone consultation to the clinical inbox at: firstname.lastname@example.org (DO NOT USE THIS EMAIL TO CONTACT THE GP/NURSE)
Please include in the email your name, date of birth and the clinician the photograph is to be forwarded to.
Please note: on receipt of your photograph(s) your email will be forwarded to the clinician dealing with your problem and deleted from clinical inbox. Your photograph will also be saved to your electronic medical record. If this is not acceptable to you for any reason then please do not send a photograph.
Only medically urgent calls after 16:45. Due to increasing demand at the Practice if you require clinical advice please contact the practice as early in the day as possible. Any calls that are not medically urgent, received after 16:45 will be asked to call back the following day.
Text messaging service. Using text messages to contact you is increasingly important and useful to the way in which we are now working. If you haven't yet signed up to our text messaging service, please see the section on our website (on the right hand side of this text) and apply. You will be asked for your permission for text messages during most phone calls to the surgery.
ADULT SCREENING PROGRAMMES
Due to the rapidly changing situation with Coronavirus (COVID-19), the Scottish Government, on the advice of the Scottish Screening Committee, suspended a number of screening programmes. This was a temporary pause and fortunately now some are restarting. These include:
Cervical Screening (smear tests) - restarted
Abdominal Aortic Aneurysm (AAA) Screening - restarted
Diabetic Retinopathy (Eye) Screening - restarted
Pregnancy and Newborn Screening Programmes - continues
The following services are still suspended:
Breast Screening (Mammograms) - suspended
Bowel Screening (home test kits) - suspended
We have been informed that further information will be available to the public on the NHS inform website from Wednesday 8th July.
HRT MEDICATION SHORTAGE
There is currently a national supply problem with all HRT medications. Do to this our pharmacist is having to source suitable HRT medications for you individually. This can take up to a week and at the end of this it may still not be possible to obtain a full supply of your medication. Unfortunately there is nothing we can do to avoid this.
If you are due to order HRT medication, please order well advance of when it is required. Thank you.
ONLINE APPOINTMENTS AND PRESCRIPTION REQUEST SYSTEM
We now have a service which will allow:
Appointments: To book, view and cancel GP appointments online. [the appointments section is suspended during the COVID 19 outbreak.]
Prescriptions: To see your current repeat medications online and be able to order repeat and acute medications via a new secure online link.
To register for this service ask at reception, please bring photographic identification.
No routine phone calls Tuesdays 1245 - 1315.
We now close to routine phone calls 1245 - 1315 every Tuesday to allow time for staff training. If you have an emergency select option 1, otherwise please phone back after 1315. Thank you.
CHILDHOOD IMMUNISATION VACCINATIONS
All routine immunisations for children under 5 are administered on a Tuesday in Colinton Surgery by a visiting nurse from the NHS Lothian Community Vaccination Team.
All future appointment invitations are sent out by NHS Lothian Child Health department. For the appointments on each Tuesday, letters offering appointments should arrive by the previous Thursday at the latest.
If you have not received a letter by that date, or have any queries regarding the timing of the appointment please phone Child Health on 0131 536 0465.
All clinical questions relating to pre-immunisation advice should be addressed to the Health Visiting team based at Allermuir Medical Centre on 0131 441 4704.
Dr Fiona Ford has joined the Practice as a retainer. She has replaced Dr Katherine Livingstone who has moved to become a Partner at Longhouse Surgery. Dr Ford will take over the care of patients who were previously seeing Dr Livingstone.
Dr Amanda Pringle returned from maternity leave in April. Dr Elaine McAdam will continue to work with us for the near future on Tuesday afternoons.
We have two doctors in training at the Practice:
Dr Hsi Tan (ST3) and
Dr Emily Fowler (ST1).
All GP's in training are fully qualified doctors who are training to become GP's. We have a Senior GP Registrar (GPST3) who is based at the practice for a year, a junior registrar (GPST1) who is with us for 6 months
Dr Omer Rauf has now successfully completed his training.
Travel vaccinations - unable to provide these if less than 6 weeks before departure. (suspended due to covid)
We always advise to contact us at least 8 weeks before travel as you may need a series of vaccinations at a set frequency. If you have less than 6 weeks before the date of departure we do not have the resources to provide the appropriate vaccinations and you are advised to contact a private specialist travel clinic.
Our Charity for 2020
Our selected charity for 2020 is the Ripple Retreat which is a locally run charity which supports a respite in Stirlingshire for the families of teenage cancer patients. Details are at www.Itsgood2give.co.uk
Scottish Bowel Screening Programme (suspended due to covid)
The Practice is promoting the Scottish Bowel Screening Programme. Patients between the ages of 50 to 74 will be invited for screening every two years.
Click here for more details
Chip and PIN debit card reader
We now have one installed to take payments from all cards except Solo.