Prescriptions
How to order prescriptions
- Via online patient services system (Preferred option age 16+, also allows you to book GP appointments online)
Login - Patient Services (patient-services.co.uk)
2. Via my surgery website system (will no longer be in use from 31/1/25)
- Click Here to order your Prescriptions with the previous method that requires no log in details.
For under 16s
- Use option 2 as above
- Request via your local pharmacy (preferred option)
- At reception
- Via email to clinical.s70131@nhslothian.scot.nhs.uk
Important Information!
Register for Online Patient services now.
To register please complete this form HERE and email to s70131@nhslothian.scot.nhs.uk or hand in to practice. Once processed we will send an email with your login details
From January 2025 we will stop using the 'my surgery website' system and all online prescription requests should be made via the online patient services system, so please register now.
This system is connected to your patient record so it recgonises your repeat items only so it is easier to order,
Collection of Completed Prescriptions
- REPEAT prescriptions (items you have regularly) take us 2 working days to be processed.
- ACUTE Prescriptions (items you just take occasionally/for short periods) take us 3 working days to process.
- We will not further investigate your prescription request until after this time period has passed.
- If you need the medication urgently in less than this timescale you must contact your pharmacy for an emergency supply.
Housebound patients
Some local pharmacists operate a system where they collect repeat prescriptions from the surgery on your behalf, and arrange delivery to your home. If you have made such an arrangement with your pharmacist, please let us know when you order your medication. You must arrange this service direct with your pharmacist and not with the surgery.
Return of Unused Medications
We are unable to accept unused medications, these should be returned to your local pharmacy.
Nominate a Pharmacy and don't request prescriptions too early.
It is recommended that all Patient's nominate a preferred Pharmacy to which their Prescriptions will be sent. To do this contact the Surgery.
Community pharmacists are facing unprecedented demand. Early requests for repeat prescriptions adds extra pressure on pharmacy teams and will not be processed. Please request your prescriptions only when they are required and do not stock pile medications.